Electrical and Electronic

Cloud-Based Contact Center Market Pit Falls, Present Scenario and Growth Prospects from 2017 to 2025


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ReportBazzar has released its latest research-based report entitled “Cloud-Based Contact Center” market. The Report “Global Cloud-Based Contact Center Market Research Report, 2017-2025” provides a picture on Cloud-Based Contact Center market across different verticals and regions. It aims at estimating the market size and future growth potential of the Cloud-Based Contact Center market across different segments. The market for Cloud-Based Contact Center has generated USD XX billion and it is expected that the market will grow at XX% CAGR, the market size by 2025 will be USD XX billion.

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Contact center is defined as a synchronized system of people, strategies, technologies and processes that provides access to resources, data and expertise, through suitable channels of communication. These communication channels enable interaction among various business departments that creates value for the customers and organizations. Companies worldwide are continuously searching for cost-effective approaches with cloud based partners to optimize the effectiveness of their contact center systems and applications. The introduction of cloud computing in the contact center market is playing a vital role in renovating the mature contact center technology sector. Most of the categories of contact centers and customer service applications have been cloud enabled. With the increase in globalization, many organizations are looking for a cost-effective approach to aid their business expansion and penetration. This can be achieved by cloud-based services, which do not require any distinct and high expenditure installations, thus driving the market extensively. Faster deployment times, reduced capital investments, scalability, augmented flexibility, stress-free management, and support and finally the ability to trial new applications are considered as the major drivers for this market.

Market segmented on the basis of organization size

  • Small and Medium Enterprises (SMEs) are contributing significantly toward the market growth owing to the increasing adoption of cloud deployment services that enable the usage of cloud-based contact centre across various channels of businesses.
  • Moreover, several vendors provide solutions based on the pay-per-use or subscription model targeted at SMEs to improve their position in the cloud-based contact center market.
  • This subscription model provided by the cloud-based contact center is expected to positively impact the growth of the cloud-based contact center market.

Market segmented on the basis of Region (North America, Europe, Asia-Pacific and Rest of the world):

  • North America is estimated to have the largest market size in 2017, owing to the presence of several vendors and rapid adoption of cloud-based solutions in this region.
  • The market in APAC is expected to grow at the highest CAGR during the forecast period. The primary driving factors for this growth are the increase in awareness and adoption of cost-effective and scalable cloud-based contact center solutions in this region.

Key Player Analysis:

  • Key players in this market include Oracle Corporation, Genesys Telecommunications Laboratories, Inc., Five9, Inc., Cisco Systems, Inc., 8×8, Inc., Nice-Systems Ltd., 3clogic, Aspect Software Parent Inc., Connect First, Inc., Incontact, Inc, Broadsoft, Inc., Evolve IP, LLC., Liveops Cloud, Mitel Networks Corporation, Newvoicemedia Interactive Intelligence, AVOXI and CloudAgent.

Complete report with detailed table of content is available @ http://www.reportbazzar.com/reports/RBPR2303201874619072/global-cloud-based-contact-center-market-research-report-trend-and-forecast-2017-2025

Some Points Of Table Of Content:

  1. Research Methodology & Scope
    1.1. Scope of the Study
    1.1.1. Research Objectives
    1.1.2. Assumptions & Limitations
    1.2. Research Process
    1.2.1. Primary Process
    1.2.2. Secondary Process
    1.2.3. Forecast Model
    2. Introduction
    2.1. Market Definition
    2.2. Recent Developments
    3. Executive Summary
    4. Market Factor Analysis
    4.1. Growth Potential Analysis
    4.2. Porter’s Five Forces Analysis
    4.3. Value/Supply Chain Analysis
    4.4. PESTEL Analysis
    5. Industry Impact Forces
    6. Cost structure and Pricing Analysis
    7. Global Cloud-Based Contact Center Market By Solutions
    7.1. Introduction
    7.1.1. Interactive Voice Response (IVR)
    7.1.1.1. Market Estimates & Forecast, 2017-2025
    7.1.2. Automatic Call Distribution (ACD)
    7.1.2.1. Market Estimates & Forecast, 2017-2025
    7.1.3. Dialers
    7.1.3.1. Market Estimates & Forecast, 2017-2025
    7.1.4. Reporting and Analytics
    7.1.4.1. Market Estimates & Forecast, 2017-2025
    7.1.5. Agent Performance Optimization (APO)
    7.1.5.1. Market Estimates & Forecast, 2017-2025
    7.1.6. Computer Telephony Integration (CTI)
    7.1.6.1. Market Estimates & Forecast, 2017-2025
    7.1.7. Other
    7.1.7.1. Market Estimates & Forecast, 2017-2025
    8. Global Cloud-Based Contact Center Market By Organization Size
    8.1. Introduction
    8.1.1. Small and Medium Enterprises
    8.1.1.1. Market Estimates & Forecast, 2017-2025
    8.1.2. Large Enterprises
    8.1.2.1. Market Estimates & Forecast, 2017-2025
    9. Global Cloud-Based Contact Center Market By Application
    9.1. Introduction
    9.1.1. Call Routing and Queuing
    9.1.1.1. Market Estimates & Forecast, 2017-2025
    9.1.2. Data Integration and Recording
    9.1.2.1. Market Estimates & Forecast, 2017-2025
    9.1.3. Real-Time Decision Making
    9.1.3.1. Market Estimates & Forecast, 2017-2025
    9.1.4. Workforce Optimization
    9.1.4.1. Market Estimates & Forecast, 2017-2025
    9.1.5. Chat Quality and Monitoring
    9.1.5.1. Market Estimates & Forecast, 2017-2025

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Reportbazzar.com is your trusted source for the most inclusive and informative assortment of market research reports designed to empower you with the latest in industry information that translates to time and cost savings for your business. We not only help you give wing to your latent business ideas but also facilitate you in taking the best informed and strategic decisions that guarantee success in your most promising business endeavors. Our intelligence database comprises of vast arrays of strategically analyzed and high-level market research reports that encompass all major industries worldwide. All the specialized research reports available at Reportbazzar.com are tailor-made to suit your every business need, no matter how diverse or demanding it is.