Business process outsourcing (BPO) is defined as a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a third-party service provider.Business Process Outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business related functions, typically IT related, to a third party service provider. This process usually involves multi-year, lucrative contracts between the client firm and service provider firm. Often, the employees of the service provider firm working for the client firm are incorporated in the client firm.
Off-shoring, which is delegating work to a company based in another country is widely carried out by many global companies. Another similar outsourcing activity called Knowledge Process Outsourcing (KPO) functions on similar lines with the exception that highly critical tasks that involve skill, knowledge, education and expertise are outsourced to third party service providers. Types of services carried out by BPOs include administration, finance and accounting, human resources, payment services, logistics and distribution, customer support, etc.
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Types of services carried out by KPO include intellectual property research for patent applications, legal and medical services, training, market research, business research, consultancy, research and development, etc. BPO finds applications in many verticals such as manufacturing, telecommunications, technology, banking, insurance and finance services, retail and healthcare among others.In 2018, the global Business Process Outsourcing (BPO) market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2019–2025.This report focuses on the global Business Process Outsourcing (BPO) status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Business Process Outsourcing (BPO) development in United States, Europe and China.
The key players covered in this study
- Tech Mahindra
- NTT DATA(Dell)
- WNS Global
- Mu Sigma
Market segment by Type, the product can be split into
- Customer Care
- Sales & Marketing
- Product Engineering
Market segment by Application, split into
Market segment by Regions/Countries, this report covers
- United States
- Southeast Asia
- Central & South America
The study objectives of this report are:
- To analyze global Business Process Outsourcing (BPO) status, future forecast, growth opportunity, key market and key players.
- To present the Business Process Outsourcing (BPO) development in United States, Europe and China.
- To strategically profile the key players and comprehensively analyze their development plan and strategies.
- To define, describe and forecast the market by product type, market and key regions.
In this study, the years considered to estimate the market size of Business Process Outsourcing (BPO) are as follows:
- History Year: 2014–2018
- Base Year: 2018
- Estimated Year: 2019
- Forecast Year 2019 to 2025
For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.
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Table of content
1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Business Process Outsourcing (BPO) Market Size Growth Rate by Type (2014–2025)
2 Global Growth Trends
2.1 Business Process Outsourcing (BPO) Market Size
2.2 Business Process Outsourcing (BPO) Growth Trends by Regions
2.2.1 Business Process Outsourcing (BPO) Market Size by Regions (2014–2025)
2.2.2 Business Process Outsourcing (BPO) Market Share by Regions (2014–2019)
Key Que Answered in this report:
- What will the Global Business Process Outsourcing (BPO) market?
- What are the key factors Business Process Outsourcing (BPO) market?
- What are the key market trends in the Business Process Outsourcing (BPO) market ?
- improve pasting the growth of this Business Process Outsourcing (BPO) market?
- What are the market opportunities and threats faced by the Business Process Outsourcing (BPO) Market?
- What are the key outcomes of the five forces analysis of the Business Process Outsourcing (BPO) market?
What is our report offers:
Strategic suggestions and proposals for the beginners to understand
Assessments of the market share from different countries and regions were conducted
Top key market players, market share analysis included.
The market observations such as constraints, drivers, threats, opportunities, investment opportunities, challenges, and recommendations are added.
The competitive landscaping mappings of the ongoing trends are discussed.
Based on the market estimations, the strategic recommendations are made in the business segments
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